Refund policy

Storiques Return and Refund Policy

Welcome to Storiques! We aim to provide you with a great shopping experience. Please review our return and refund policy carefully:

1. Final Sale Policy: All sales at Storiques are final. Due to the hygienic nature of our products and our dropshipping model, we do not accept returns or exchanges. Please ensure that you review your order carefully before completing your purchase.

2. Hygiene and Safety: To maintain the highest standards of hygiene, we cannot process returns or exchanges for any items. This policy helps to ensure that all products you receive are safe and in their best condition.

3. Dropshipping Model: As a dropshipping store, Storiques does not handle the physical inventory or manage the fulfillment process. Consequently, we are not responsible for processing returns or issuing refunds. The responsibility for handling these matters rests with the supplier.

4. Order and Shipping Issues: If you encounter issues with your order, such as receiving a damaged or incorrect item, please contact us at storiques@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. While we are unable to process returns or refunds, we will review the issue and may offer a coupon as a gesture of goodwill. This coupon can be used on a future purchase to help offset any inconvenience.

5. Shipping Delays: We are not responsible for any delays in shipping, as these are managed by the shipping carriers and suppliers. For tracking information or updates on your shipment, please contact us at storiques@gmail.com, and we will provide you with the necessary details. However, we do not accept responsibility for shipping delays or lost packages once they have been dispatched from the supplier.

6. Contact Information: For any inquiries or assistance regarding your order, please email us at storiques@gmail.com. We are here to help and will do our best to address your concerns promptly.

7. Policy Changes: Storiques reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on our website. Continued use of our services constitutes acceptance of the updated policy.

Thank you for shopping with Storiques. We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to us at storiques@gmail.com.